Frequently Asked Questions

Shipping

Where and when do you ship?

Orders in stock are shipped same day if placed before 3 PM. Ships India-wide from our Nagpur, Maharashtra warehouse.

What locations and how do you ship?

Shipping Policy:

We ship within India only (not to Nepal, Bhutan, or Bangladesh).

Shipping Terms:

Orders are shipped on a Cost + Freight (C&F) basis.

Courier Partners:

We use DTDC, Shree Maruti Courier, Delhivery, Blue Dart, and Speed Post (for areas not covered by private couriers).

When will I get Order tracking?

Tracking details are automatically sent to you by our ERP system around 8 PM on the day of dispatch.

Please allow a few hours for the courier tracking link to become active.

Returns and Cancellations

Do you offer returns and cancellations?

We do not offer returns, cancellations or exchanges. However, the management may use its discretion to offer refunds or store credits in certain cases, which discretion shall be exercised on a case-to-case basis, and the customer is not bestowed with any inherent right for return, cancellation or exchange, in pursuance to this policy.

Invoicing and Taxes

Do the prices on the website include Taxes?

The prices on the website are MRP. That means the taxes are included!. The shipping is additional cost and you will get a A few patrons get confused seeing the tax break up in the order when they reach the final cart. The system estimates the taxes that are included as a part of your order. This may not be final, although we are working to ensure website is upto date and since the Customs and Govt keep updating taxes website might be as correct as our billing system. The final invoices will have the correct taxes and amounts. Please disregard the included taxes section as your price total will anyways include the taxes.

Can we use your invoice for Insurance?

All products are accompanied by an invoice and records are always maintained. You could use them for your insurance purposes. If the insurance company needs attestation of the billed amount then the cost of the same would be 500 per letter per invoice. The invoice copies can always be emailed you for your convenience !

Can we get GST Invoices?

Please enter the GST details in your order either in the :- Company Section in your billing address!The credit shall be given to you for the same! We will not be revising the invoices if you did not enter it during checkout or entered wrong information! If you took a GST invoice and then returned something please note a credit note would be issued so that will also ping against your GST number! However please note we cannot be held liable/accountable for any loss of GST Credit please read terms and conditions for more details

Payments

Payment deducted but order not placed?

Payment deducted but order not placed, or want to inquire about refund status? Don’t worry! If your money got deducted, here is what happens next. PayU systems do a nightly reconciliation with the bank and intimate the merchant (MotoUsher) on the next business day. Post that, either you would get an order confirmation sms or an automatic refund would be issued by the merchant that reflects in your bank account in 5-7 working days. So, be assured that your money is safe. Still worried? - You can reach the customer support of the corresponding website

How is the Refund Processed?

We process our payments via the payment service providers like Paytm, Razorpay and PayU India. Either way your money is safe. All we ask for is some patience. The whole process takes 5-10 working days by the banks! Here is how it looks like on our end :- It is returned to the same account (account means card or bank or whatever you used) you paid from. We process the refund and its deducted from our account in one-two working day once credit note is issued. PayU India takes one-two working day to process the refund. Now its all in your banks hand. They have the money with them and they credit it back to your payment method. Most bank takes a week some take upto ten days. Either way it is reflected in your bank account statement. We get so many calls asking us to inquire but since 2014 all refunds have gone through without a problem so please be patient. This is how the timeline the whole country works on, not just us!

Contact for Payment Providers 

Processor 1 - CC Avenue | Processor 2 - Razorpay

Preordering

How does Preorder work?

Not every product sells frequently in India. For such items, we import them only against prepaid orders. We typically place orders with our manufacturers once a month to replenish stock and fulfill preorders.

So, if a product is not currently in stock, we’ll have it delivered to you within 5 to 9 weeks.

How can I track my pre-order?

If its been 8 weeks already please feel free to ping us on Whatsapp.

Can I cancel the pre-order?

If the product is not in stock or an order has not yet been placed with the manufacturer, we can certainly consider your request. However, once the order has been placed and the shipment is en route, we will not be able to process any cancellations or refunds.

When will my preorder ship?

We will ship it as soon as it arrives at out warehouse in Nagpur. Thanks

Rider Miles

How do I join the "Adventure Miles" program?

Customers with store accounts will automatically earn points for purchases. If you don't have one yet, create a store account now!

How do I earn points?

Here are all the ways you can earn points.

How do I check my balance?

Log in to your store account and go to the Use Points Page.

How can I use my points?

Use your points to redeem rewards as discount codes. You can apply the discount code on the payment page during checkout. One discount code can be used per order.


Still need help ? Get in touch.

Escalate a concern? Grievance Redressal here.


Media & Sponsorship

Reach our marketing team for all partnership enquiries.