Payment & Refunds FAQ's
1) Payment deducted but order not placed?
Ans - Payment deducted but order not placed, or want to inquire about refund status? Don’t worry! If your money got deducted, here is what happens next. PayU systems do a nightly reconciliation with the bank and intimate the merchant (MotoUsher) on the next business day. Post that, either you would get an order confirmation sms or an automatic refund would be issued by the merchant that reflects in your bank account in 5-7 working days. So, be assured that your money is safe. Still worried? - You can reach the customer support of the corresponding website
2) How is the Refund Processed?
Ans - We process our payments via the payment service providers like Paytm, Razorpay and PayU India. Either way your money is safe. All we ask for is some patience. The whole process takes 5-10 working days by the banks! Here is how it looks like on our end :- It is returned to the same account (account means card or bank or whatever you used) you paid from. We process the refund and its deducted from our account in one-two working day once credit note is issued. PayU India takes one-two working day to process the refund. Now its all in your banks hand. They have the money with them and they credit it back to your payment method. Most bank takes a week some take upto ten days. Either way it is reflected in your bank account statement. We get so many calls asking us to inquire but since 2014 all refunds have gone through without a problem so please be patient. This is how the timeline the whole country works on, not just us!
3) Contact for Payment Providers